BusinessMid-level (3–5 years)
Account Manager resume example — Mid-level (3–5 years)
Sample summary for Devon Harris
Account manager with 4 years managing mid-market and enterprise accounts at B2B SaaS companies. Consistently ranked top 3 in NRR, expanded $4.2M ARR portfolio to $6.8M through strategic upsells, and achieved 98% renewal rate by building executive-level relationships. Known for turning 'at-risk' accounts into advocates.
Key skills
Account StrategyExecutive Relationship ManagementRenewal ManagementUpsell & ExpansionQBR DeliverySalesforceGainsightContract NegotiationChurn PreventionMulti-Stakeholder Management
Sample experience
Account Manager
2021 – Present
Signal Analytics · Washington, DC
- •Managed 25 mid-market accounts ($4.2M ARR); expanded portfolio to $6.8M through strategic upsells (+62%)
- •Achieved 98% renewal rate for 2 consecutive years; company benchmark is 88%
- •Saved 6 at-risk accounts worth $820K ARR through executive escalation and customized success plans
- •Delivered 25 QBRs per year with average satisfaction score of 4.7/5 from executive stakeholders
Customer Success Manager
2020 – 2021
Clearbridge Software · Remote
- •Reduced churn in managed portfolio from 14% to 6% by identifying at-risk signals 60 days earlier using Gainsight
- •Onboarded 18 new accounts, achieving 100% 90-day activation rate through structured onboarding program
- •Collaborated with Product to submit 35 feature requests, 8 of which were prioritized in the next 2 quarterly roadmaps
Tips for your Account Manager resume
Mid-level AM resumes should show NRR, expansion revenue, renewal rate, and churn reduction — all with specific numbers. Show that you manage portfolios strategically, not reactively. Executive relationships, QBR quality, and proactive risk management differentiate strong mid-level AMs.
Use this example as a starting point. Pick a template, customize, download.
Preview in all templates
Related examples
Related articles