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Receptionist resume example — Senior

Sample summary for Rosa Esposito

Front office manager with 10 years overseeing reception operations, visitor experience, and front desk teams at Fortune 100 corporate headquarters. Manages a 6-person reception team and serves as primary liaison to building management, security, and facilities for a 1,200-employee campus.

Key skills
Front Office ManagementReception Team LeadershipBuilding & Security LiaisonVisitor Experience ProgramsSpace & Badge ManagementEmergency ProtocolsVendor OversightExecutive Visitor Support
Sample experience
Front Office Manager
Apr 2017 – Present
Johnson & Johnson · New Brunswick, NJ
  • •Oversee front office operations for a 1,200-employee corporate campus, managing a team of 6 receptionists across 3 building lobbies
  • •Manage badge access administration for 1,200 employees plus 300+ monthly contractors and visitors using Lenel access control system
  • •Implemented visitor experience program reducing average lobby wait time from 8 to 2 minutes and raising visitor satisfaction score from 4.1 to 4.8
Lead Receptionist
Jan 2014 – Apr 2017
Merck & Co. · Kenilworth, NJ
  • •Led 3-person reception team for the Kenilworth campus serving 800+ daily employee and visitor interactions
  • •Developed and delivered front desk training curriculum used to onboard 12 new receptionists over 3 years
Tips for your Receptionist resume

Experienced front office managers should show team size, campus scale, and programs they created or improved. Badge and access management experience is a significant differentiator in corporate environments. Transition into a corporate services or workplace operations role is common from this level.

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Rosa Esposito
Front Office Manager | Corporate HQ | 10 Years | Team of 6
Contact
rosa.esposito@email.com · (555) 234-5678 · New York, NY
Skills
· Front Office Management
· Reception Team Leadership
· Building & Security Liaison
· Visitor Experience Programs
· Space & Badge Management
· Emergency Protocols
· Vendor Oversight
· Executive Visitor Support
Education
BA, Office Administration
Rider University
2013
Summary
Front office manager with 10 years overseeing reception operations, visitor experience, and front desk teams at Fortune 100 corporate headquarters. Manages a 6-person reception team and serves as primary liaison to building management, security, and facilities for a 1,200-employee campus.
Experience
Front Office ManagerApr 2017 – Present
Johnson & Johnson · New Brunswick, NJ
• Oversee front office operations for a 1,200-employee corporate campus, managing a team of 6 receptionists across 3 building lobbies
• Manage badge access administration for 1,200 employees plus 300+ monthly contractors and visitors using Lenel access control system
• Implemented visitor experience program reducing average lobby wait time from 8 to 2 minutes and raising visitor satisfaction score from 4.1 to 4.8
Lead ReceptionistJan 2014 – Apr 2017
Merck & Co. · Kenilworth, NJ
• Led 3-person reception team for the Kenilworth campus serving 800+ daily employee and visitor interactions
• Developed and delivered front desk training curriculum used to onboard 12 new receptionists over 3 years